Due to the unprecedented market events on 15.01.15 caused by the changes of Swiss National bank’s policy resulting in high volatility in CHF cross pairs quotes many traders encountered considerable losses. During these events, OctaFX demonstrated its high reliability: being devoted to our clients, we didn’t inflict any changes upon CHF cross clients trades. However, following the usual company policy we restored all negative client balances that occurred due to the fact that clients were unprepared to these rapid changes.
All the deposit and withdrawal requests are processed by the Financial department following the normal procedure. If you have any questions, don’t hesitate to contact our award-winning Customer Support: support@octafx.com.
OctaFX remains fully reliable and solvent despite the recent events. All the trades are performed according to the operational company standards. We are proud to confirm our stability and integrity. We thank our clients for staying with us and welcome new traders to try out our highly valued services!