Company news

FXOpen Launches Customer Support Portal

FXOpen, one of the world’s leading Forex brokerage companies, is delighted to announce the launch of a Customer Support Portal – support.fxopen.com. The key target of the project is to reorganise the customer support process and implement a number of new opportunities. The Customer Support Portal is a specialised, user-friendly system designed specifically for FXOpen clients.

We have introduced some valuable options for the company’s clients e.g., tailored advice from the specialist online support team with immediate effect, query placement and status monitoring. With the development of the project, the FXOpen product users will become more independent and self-contained in solving a number of technical and finance-related issues. Each participant will have access to detailed descriptions of the company’s focus areas and the services provided.

The launch of the Customer Support Portal will enable FXOpen clients to:

- enter a chat room and start a conversation with a support team operator;

- make queries to the appropriate departments, update their requests and follow the problem resolution process;

- get the required information from the company’s knowledge base – FXOpen Help – in full.

FXOpen clients will have the opportunity to assess the quality support received, enabling us to improve the efficiency, refine internal processes and deliver a first-class customer service. To log into the portal simply use MyFXOpen details.

Currently FXOpen clients are provided with an opportunity of sending tickets to the customer support service and consulting the company’s operator online. An extensive knowledge base is being created within the project. It will help to familiarise users with FXOpen services, activities and terms of business within a short time span.

FXOpen cares about its customers’ interests and applies maximum efforts to make the cooperation with the company convenient and transparent. Follow the discussion on FXOpen Forum.

Best Regards, FXOpen NZ Limited

Customer Service E-mail: support@fxopen.com

FXOpen Live Chat (24/5)

Wednesday, 30 Oct, 2013 / 1:09

Source : https://www.fxopen.com/News.aspx?Id=0f557c84-f3e6-48dd-b058-f8dbe9ad7966

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