The event brought together prominent figures in the financial sector to celebrate exceptional performance and innovation. XM proudly accepted two awards; Best Customer Experience Broker – Global and Best Customer Experience Broker – LATAM, which highlight their dedication to creating an exceptional client experience.
"Receiving these awards is a profound honour for XM. They validate our commitment to placing clients at the core of everything we do and making sure they benefit from our exceptional and trusted support.”, said XM Chief Experience Officer, Simos Konis, who has built this department from the ground up over the last decade. “This recognition motivates us to continue enhancing our services and to drive innovation that prioritizes client satisfaction and success.", he added.
XM has built a reputation for being one of the leading brokers in customer experience with strong local presence in all the regions they serve through an ever-expanding, 24/7 multi-lingual support system that aims to best serve traders from all countries, backgrounds, and cultures. They were pioneers in traveling around the globe to engage directly with customers, ensuring their services are truly adapted to meet local needs, which has resulted in exceptional experiences for traders.
Beyond the human element, the award-winning broker has built a strong technical structure allowing clients from different countries to communicate with their Customer Experience team through various communication channels that are preferred in their regions, including WhatsApp and LINE.
The multi-regulated broker has strategically tailored all its services to meet the needs of traders of all experience levels. Over the last two years, they have expanded to a full range of trading products and services, making the broker a trading hub beyond opening and closing accounts.
As 2024 comes close to an end, XM still has a few surprises for traders and big plans in the pipeline for 2025, which marks 15 years of success for the global broker.
About XM
XM is an internationally established trading and investment firm, with over 10 million clients, from over 190 countries. Armed with multiple international licenses, XM offers competitive services for retail traders, investors, and affiliates.
With over 10 years of serving clients, XM has proven to be fair, trustworthy, and dependable. Traders can access over 1,300 instruments on more than 10 platforms, including the XM App. The award-winning broker is known for low-cost accounts, excellent support, and outstanding live education.