Dynamic Works Forex Vendor Review

Dynamic Works is an award-winning Forex web application and CRM vendor. The company was founded in 2003 and is headquartered in Nicosia, Cyprus. Dynamic Works is a certified MetaTrader 5 application developer.

The company offers a wide range of flagship products, including the Foreign Exchange CRM, Traders Room, and Multi-Tier Rebate system. In addition, the company also helps brokers with various integrations to make their businesses more efficient.

The company has highly skilled and experienced professionals who are always ready to help brokers with any issue they may have. In addition, the customer support team is available for priority support and product demo and is always willing to go the extra mile to help brokers.

Dynamic Works has several ISO certifications, including ISO27001, ISO9001, and ISO/IEC 90003 certifications for maintaining robust international security standards and quality standards.

The company has won several awards, including the European Business Award for delivering high-quality products and services. It is a reliable and trusted partner for any forex broker looking to improve their business efficiency.

Dynamic Works products

Let's explore Dynamic Works products in detail that will give you a better understanding of how they can help your brokerage business:

Forex CRM | Back Office System

An efficient customer relationship management (CRM) system is a must-have for forex brokers and financial organizations to offer a better customer experience. And that's where Dynamic Works Forex CRM comes into the picture. It is an all-in-one solution that comes with a customizable and user-friendly interface.

Syntellicore is a robust and customizable base CRM and back office system developed specifically for forex brokers. It is an integrated system that lets brokers deliver seamless customer and partner experiences. In addition, this software easily integrates with the broker's existing business model and helps optimize complex procedures.

The Forex base CRM system has many features designed to streamline the broker's business operations. Some of the key features include:

Dynamic reporting

The CRM system provides brokers with real-time insights into their business operations. It helps them make informed decisions and take corrective actions if required. As a broker, it's essential to understand your sales pipeline and where your business stands clearly.

The CRM system's dynamic reporting feature provides you with all the necessary information at your fingertips.

With a personalized reporting dashboard, brokers can easily manage risk compliance. Also, they can view trends and patterns in sales and marketing. Along with this, clients can visualize the success of their campaigns. By analyzing all this data, brokers can fine-tune their marketing strategies and improve their overall performance.

Integration with MT4/5 and other trading platforms

Syntellicore Forex CRM lets brokers easily integrate their business operations with MT4/5 and other popular trading platforms. In addition, it helps brokers save a lot of time and effort as they don't have to manually enter data into the system.

The CRM system automatically pulls data from the trading platform and updates the client's profile in the system. This way, brokers can offer their clients a more personalized and seamless experience.

Clients can access vital data like customer transactions, risk indicators, and consolidated customer balances. Also, they can integrate this tool with other third-party trading platforms to help customers have a better experience.

For example, brokers can integrate their systems with Trade Smarter, Brokeree, and Trade Socio. Moreover, they can also develop custom integrations according to their specific needs.

Trader Lead Management and Automation

The CRM system has a built-in Trader Lead Management tool that helps brokers capture and manage leads. The tool automatically assigns the sales team and sends alerts when a lead is generated.

With the help of this tool, brokers can easily follow up with their leads and convert them into customers. Also, they can automate repetitive tasks like sending emails and making phone calls.

Using the Syntellicore Sales Desk App, brokers can make and receive calls from their clients. The app is integrated with the CRM system and lets brokers view customer information while on a call. This way, brokers can offer a more personalized experience to their clients. Moreover, the CRM system lets brokers create custom workflows accordingly.

Defining attribution rules also becomes easy with the help of this tool. By understanding which marketing channels generate the most leads, brokers can invest more in those channels and get better results.

Moving clients and leads from one pool to another also becomes easy with the help of this tool. This way, brokers can easily segment their clients and offer them personalized experiences.

The CRM system also comes with a built-in email marketing tool. With the help of this tool, brokers can easily send mass emails to their clients.

In addition to all these features, the CRM system also offers a wide range of add-ons. These add-ons help brokers extend the system's functionality and offer their clients a more customized experience.

Compliance Maintenance

The CRM system helps brokers maintain compliance with industry regulations. With the help of this tool, brokers can easily track their client's KYC documents and compliance status.

The CRM system also has a built-in AML tool that helps brokers screen their clients and identify potential risks. This way, brokers can easily comply with AML regulations and prevent money laundering.

In addition to all these features, the CRM system also comes with intelligent risk detection. This feature helps brokers identify potential risks in real-time and take appropriate actions.

Using Workflow Engine, brokers can have better control over compliance documents uploaded from the Traders Room. Moreover, they can also customize the compliance process to match their specific needs.

Brokers can quickly pull out compliance status reports and generate them in PDF or Excel format. This way, they can easily share these reports with their clients and regulators.

The system also comes with a robust document management system. This system helps brokers store and manage their documents securely and centrally.

Multi-Tier IB System

The CRM system comes with a powerful Multi-Tier IB system. With the help of this system, brokers can easily manage their IBs. The company calls its 3-M system: multi-tier, multi-campaign, and multi-schemed.

The system lets brokers offer a wide range of IB commission schemes. This way, brokers can easily attract and retain high-quality IBs. The system also comes with a built-in IB portal. This portal helps brokers manage their IBs and inform them about the latest commission schemes.

Using the multi-campaign feature, brokers can run A/B campaigns and track their performance. This way, brokers can quickly improve their conversion rates and get better results. Moreover, companies can create multiple referral models like IB, sub-IB, and sub-sub-IB.

MiFID II/MiFIR Reporting

The CRM system helps brokers comply with MiFID II/MiFIR regulations. With the help of this tool, brokers can generate reports in PDF or Excel format. In addition, these reports can be easily shared with clients and regulators.

With the growing obligation of brokers to report trades, the CRM system offers a wide range of features that help brokers automate their reporting process. These features include trade repository integration, flexible report generation, and real-time reporting.

Clients Area | Forex Trader Room

With Syntellicore CRM, Dynamic Work provides Forex Trader Room (Client Area) features that are unique in the industry. The company offers all the essential elements required to make the client's experience more efficient and smooth. Dynamic Works ease launching your business by providing a customizable platform that is easy to use and helps you focus on your goals.

The company's solutions are designed with the client's best interests in mind, and they are always looking for new ways to improve their offerings. In addition to the great features available, the customer support is excellent and always willing to go the extra mile to help you with any issue you may have. Let's look at the features of Dynamic Works' Forex Trading Room:

Account Application

Account application management is crucial for any business, especially for the Forex industry, where regulation is constantly changing. This platform offers a robust account application procedure equipped with a validation engine. This engine helps brokers with the configuration of account opening application forms.

Once a user submits account details, the engine filters the data using an intelligent duplicate engine. This system helps to identify suspiciously connected customers using multiple configurable criteria. As a result, it reduces the risk for businesses. Overall, this is a great feature that helps to protect businesses and their customers.

Customer Profile and Wallet

The customer profile feature is designed to help businesses keep track of their customers' information. It includes data such as name, contact information, account balances, and more. This feature is helpful for businesses to quickly see all the essential information about their customers in one place.

The wallet feature is an excellent way for businesses to keep track of their customers' payments. It shows all the transactions that have been made, as well as any pending or completed payments. This feature is helpful for businesses to see where their customers' money is going and keep track of their spending.

Brokers can integrate multiple trading accounts from different platforms into a single client's profile. This gives businesses a complete overview of their customers' trading activity from one place.

Also, the platform owner has excellent control over their customers' compliance. They can set up different rules and regulations for each customer, depending on the level of risk they are willing to take. The wallet from Dynamic Works offers excellent customer protection by helping businesses keep track of their customers' payments.

Payment Gateway Integrations

The payment gateway integrations are another great feature of the Dynamic Works platform. This feature allows businesses to accept payments from their customers through various methods.

The payment methods include credit/debit cards, bank transfers, and e-wallets. This feature is helpful for businesses to accept payments from their customers in a variety of ways. In addition, the platform offers a fraud protection system that helps companies protect themselves from fraudulent activity.

The Dynamic Works platform also offers a chargeback protection system. This system helps businesses to protect themselves from chargebacks. Chargebacks can be a significant problem for businesses, so this system is a great way to protect businesses from them.

Collaborative Compliance

With this feature, your customers can easily upload multiple documents simultaneously. It is helpful for businesses that need to collect information from their customers.

This feature is helpful for brokers to accept all needful details and documents from customers before they start trading. It's an upgrade over manual document collection methods and helps businesses to automate their compliance process.

Your back office team can quickly review and approve all documents in one place. It is helpful for businesses to save time and keep track of their customers' information. Overall, this is a great feature that helps businesses to automate their compliance process.

FX Data and News

You can accurately deliver real-time FX data and news to your customers with the Dynamic Works platform. This data is helpful for businesses to keep their customers up-to-date with the latest market information.

Moreover, brokers can offer MT4 Forex quotes, economic calendars, and live market news to their customers. This is helpful for businesses to provide their customers with a complete suite of Forex tools.

With this feature, you don't have to hire an in-house team to deliver FX data and news to your customers. As all the data is highly accurate, your customers will appreciate the timely delivery of market information.

Web Content Management

The Dynamic Works contact management platform comes with a powerful web content management system. This system helps businesses to create and manage their website content easily.

This feature allows you to easily create pages, posts, and forms on your trading platform. You can also easily manage your trading website's menus and navigation. In addition, it comes with a built-in contact management system that helps businesses to save time and money on website development.

This feature is helpful for businesses to keep their trading platform up-to-date with the latest market information.

Wizard-based registration process

The Dynamic Works platform comes with a wizard-based registration process. This feature helps customers easily register for an account on your website.

This feature is helpful for brokers to save time and money on customer acquisition. In addition, it also offers an intuitive and user-friendly interface that helps customers easily register for an account.

With this feature, your customers can easily register for an account on your website. This is helpful for businesses to save time and money on customer acquisition.

Multi-Tier Rebate System

The Syntellicore Rebate System manes affiliate and IB management are easy and quick. SmartRebate® is a proprietary application that can transfer both CRM and Client Portal into a custom Rebate Management System.

This rebate system combines user feedback to create a system that users design for users. The three M's: SmartRebate® is a 3-M system: Multi-tier, Multi-campaign, and Multi-schemes.

The first M, Multi-tier, means that the system can handle an infinite number of affiliate and IB tiers. You can offer different schemes to different groups while maintaining complete control.

The second M, Multi-campaign, means that the system can run multiple campaigns simultaneously. You can have different campaigns for different products or services or for different time periods.

The third M, Multi-schemes, means that the system can have multiple schemes running at the same time. You can offer different schemes to different groups while maintaining complete control. Their Multi-Tier Rebate System offers the following feature:

True Multi-Tier Architecture

The Syntellicore Rebate System is true multi-tier. That means it can handle a large number of affiliate and IB tiers. You can offer different schemes to different groups while maintaining complete control.

Brokers can quickly build their own referral networks and grow their businesses rapidly. The Syntellicore Rebate System is an essential tool for any broker that wants to build a successful referral network keeping the front-end easy and intuitive.

In the same network, brokers can accommodate both partners and traders. Partners will get access to an easy registration form and a dedicated landing page. From there, they can easily monitor their statistics, commissions, and payments.

Traders, on the other hand, will get access to a simple and straightforward client portal. The client portal has all the features that a trader needs, such as account management, financial history, and deposit/withdrawal.

With the Syntellicore Rebate System, brokers can have the best of both worlds: a robust referral network and a state-of-the-art client portal.

Multi-campaign

The Syntellicore Rebate System can run multiple campaigns at the same time. Partners can perform various A/B tests to see which campaigns work best for them.

Brokers can have different campaigns for different products or services. For example, a broker can have a campaign for every new product launch. Or, a broker can have various campaigns for different time periods.

The Syntellicore Rebate System is connected with every campaign. So, when a partner promotes a campaign, the broker can see which campaign is performing well and which campaign needs to be tweaked.

Rebate Structure flexibility

The Syntellicore Rebate System offers a lot of flexibility when it comes to the rebate structure. You can configure the rebate structure to match your business model. You can have a single rebate structure for all MT4/5 Groups, or you can have different rebate structures for other MT4/5 Groups.

The Syntellicore Rebate System also supports inheritance. So, if you have a parent-child relationship between MT4/5 Groups, the child group will inherit the rebate structure of the parent group.

It comes with a combination of dynamic and static distribution algorithms. That means you can have a flexible and powerful rebate structure that can be tailored to your specific needs.

Co-branded IB portals

The Syntellicore Rebate System comes with co-branded IB portals. So, when a partner promotes your brand, they can do it with their own logo and branding.

The co-branded IB portals are white-labeled, and it means the partner can brand the portal as their own. That way, they can build their own referral network and grow their business quickly.

API for IBs

The Syntellicore Rebate System comes with an API for IBs. That means IBs can easily integrate the rebate system into their own system.

The API is easy to use, and it makes it easy for IBs to manage their commissions and payments. Using RESTful Web Services, the API can be used to create, read, update, and delete commissions and payments.

The API is also connected with the Syntellicore Rebate System. So, when an IB makes a change to their commission or payment, the changes will be reflected in the rebate system automatically.

Integration services

Dynamic Works has a wide range of integrations, which makes it easy to connect with other software. This includes popular payment processors, accounting software, trading platforms, telephony providers, and more.

The company also offers a custom integration service, which can be used to connect with just about any other software. This is an excellent option for businesses that need a more bespoke solution. Some of the significant integration services offered by the platform are:

MT4/MT5

The MetaTrader platforms are some of the most popular in the forex industry. Dynamic Works has a native integration with both MT4 and MT5, which makes it easy to connect your broker's trading platform with the CRM.

Popular payment gateways

The platform has native integrations with a number of popular payment gateways, including PayPal, Skrill, and Stripe. This makes it easy to accept payments from your clients and manage them within the CRM.

Telephony software

One of the unique features of Dynamic Works is its integration with a number of telephony providers. This includes VItalPBX. OmegaTelecom, VOISO, DID Logic, and more. This allows you to make and receive calls directly from within the CRM, which can be a great time saver.

KYC software integration

The platform has native integrations with a number of KYC (know your customer) and AML (anti-money laundering) software providers. Some of the popular integrations are Shufti Pro, IDnow, GBG IDScan, and more.

Dynamic Works in a nutshell

Dynamic Works is a leading Forex CRM software company that has been offering efficient and reliable CRM solutions to the Forex industry since 2003. The company has a team of experienced professionals who are always ready to help their clients with personalized software integrations.

Brokers can use Dynamic Works solutions to manage their customer relationships, automate their business processes, and improve their overall brokerage business performance.